Privacy Policy

Introduction

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the "Data Subject") who is not already in the public domain.

The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulation (GDPR), which is EU-wide and far more extensive, seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain such as Companies House data.

Vanguard Roofing Services Ltd is pleased to provide the following GDPR information.

Who we are

Vanguard Roofing Services Ltd ("Vanguard Roofing"), company number 16597451, is a UK based roofing, roofline and building services contractor serving Hampshire, Wiltshire and Berkshire. In this policy, "we", "us" and "our" refer to Vanguard Roofing Services Ltd.

The data controller for the personal data described here is Vanguard Roofing Services Ltd, registered at New Stocks Farm 1a, Paices Hill, Aldermaston, Reading, England, RG7 4PG. You can contact us about your data using the details in the "Complaints" section below.

Personal data

Vanguard Roofing uses the information collected from you to provide the services you ask about and, where appropriate, information about our services that we believe may be of interest to you.

In having made your initial contact with Vanguard Roofing, you consent to us maintaining a dialogue with you until either you opt out (which you can do at any stage) or we decide to discontinue promoting our services.

Some personal data may be collected about you from forms that you complete; from records of our correspondence and phone calls; and from details of your visits to our website, including but not limited to personally identifying information such as Internet Protocol (IP) addresses. We may from time to time use such information to identify our visitors, and we may also collect statistics about the behaviour of visitors to our website.

Our website uses cookies, which are strings of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website.

We will only collect the information needed so that we can provide you with our services. Vanguard Roofing does not sell or broker your data.

Who we share your personal information with

Vanguard Roofing will not pass on your personal data to third parties unless: it is a requirement of the service you have with us; it is a prerequisite to a service you intend to have with us, in which case you will be notified beforehand; we wish to undertake marketing to you under our legitimate interests; or it is a legal requirement to do so. The categories of recipient include:

• Digital Five and its email provider (Postmark), who deliver website enquiry messages to us and keep a copy in a secure archive on our behalf
• Analytics services (Google Analytics)
• Advertising networks (Google, Facebook, Bing or Amazon)
• Service providers who help us deliver the work agreed in your contract
• Other service providers if purchased through us, for example insurers
• Companies we have an agreement to co-operate with to provide your services
• Debt collection agencies or other debt recovery organisations
• Law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to do so by law
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer to ensure continuity of service

These third parties have access to your information only so that they may perform these tasks on our behalf, and they are prohibited by us from using or disclosing your information for any purpose other than to provide this assistance, except to the extent required by law.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, provide personalised content and analyse website traffic. A cookie is a small text file stored on your device when you visit a website.

Types of cookies

• Necessary cookies: essential for the operation of our website. Without these, our website would not function properly.
• Preferences cookies: remember your preferences and settings to improve your experience.
• Statistics cookies: collect information about how you interact with our website, helping us improve and optimise our site.
• Marketing cookies: track your online activity to help deliver more accurate advertising.

In compliance with the UK GDPR and PECR, we require your consent to use non-essential cookies. When you visit our website for the first time, a cookie consent banner will appear allowing you to choose which categories you accept or reject.

Google Analytics

Our website may use Google Analytics to collect information about the use of our website, such as how often visitors come to our website, what pages they visit, and what other websites they used before coming to our website.

Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected using Google Analytics with personal data.

For more information on how Google collects and processes your data, visit https://www.google.com/policies/privacy/partners/. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

Facebook

Facebook Custom Audiences / Conversion ("Facebook Pixel")

This website may on occasion use the so-called "Facebook Pixel" and the Conversions API of the social network "Facebook" by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (Meta) for the following purposes:

• Facebook Custom Audiences– we use the Facebook Pixel and Conversions API for remarketing purposes, allowing us to display interest-based advertisements to users when they visit Facebook or other websites using this tool.
• Facebook Conversion– we use the Facebook Pixel and Conversions API to measure the effectiveness of Facebook ads for statistical and market research purposes.

The processing of this data by Facebook takes place within the framework of Facebook's data policy. Further details can be found in the Facebook help area.

Legal basis for processing personal data

To meet Vanguard Roofing Services Ltd's contractual obligations to customers and to conform to relevant legal obligations.

Legitimate interests: to respond to your enquiry, prepare a quote, carry out the work you ask us about, and to promote the roofing, roofline and building services offered by Vanguard Roofing Services Ltd.

Consent

Through agreeing to this privacy notice you are consenting to Vanguard Roofing Services Ltd processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing info@vanguardroof.co.uk, by phoning 0118 408 0811, or by writing to us.

Disclosure

Vanguard Roofing may, on occasion, pass your personal information to third parties exclusively to process work on its behalf. We require these parties to process information based on our instructions and consistent with this privacy notice and GDPR.

Vanguard Roofing does not broker or pass on information gained from your engagement without your consent. However, we may disclose your personal information to meet legal obligations, regulations or valid governmental requests, or to protect against imminent harm to the rights, property or safety of Vanguard Roofing Services Ltd, its customers and/or the wider community.

Retention policy

Vanguard Roofing will process personal data during the duration of any contract and will continue to store only the personal data needed for seven years after the contract has expired to meet any legal obligations. After seven years, any personal data not needed will be deleted.

Data storage and transfers

Data is held on servers within the United Kingdom. Vanguard Roofing does not store personal data outside the EEA.

Although Vanguard Roofing does not store personal data outside of the EEA, in certain circumstances we may need to transfer personal data outside of the EEA in order to provide our services. In such cases, we are committed to ensuring that third party data processors adhere to the highest possible level of data privacy, relying on UK or EU adequacy decisions and/or enforcing standard contractual clauses.

Your rights as a data subject

At any point whilst Vanguard Roofing is in possession of or processing your personal data, all data subjects have the following rights:

• Right of access– you have the right to request a copy of the information that we hold about you.
• Right of rectification– you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten– in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing– where certain conditions apply, you have a right to restrict the processing.
• Right of portability– you have the right to have the data we hold about you transferred to another organisation.
• Right to object– you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing– you also have the right not to be subject to the legal effects of automated processing or profiling.

You can request the following information:

• Identity and contact details of Vanguard Roofing and how and why your data is processed
• Contact details of the data protection officer, where applicable
• The purpose of the processing and its legal basis
• The categories of personal data collected, stored and processed
• Recipient(s) or categories of recipients the data is or will be disclosed to
• How long the data will be stored
• Details of your rights to correct, erase, restrict or object to such processing
• Information about your right to withdraw consent at any time
• How to lodge a complaint with the supervisory authority (ICO)
• The source of personal data if it was not collected directly from you
• Any details of automated decision making, such as profiling, and the significance of such processing

To access details of what personal data is held, identification will be required. Vanguard Roofing will accept the following forms of ID: a copy of your driving licence; passport; birth certificate; and a utility bill not older than three months. A minimum of one piece of photographic ID and a supporting document is required.

All requests should be made to info@vanguardroof.co.uk, by phoning 0118 408 0811, or by writing to us at the address below. Data requests are handled by our Operations Director.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Vanguard Roofing or its partners, you have the right to complain to the Vanguard Roofing Services Ltd directors. If you do not get a response within 30 days, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Vanguard Roofing Services Ltd
New Stocks Farm 1a, Paices Hill, Aldermaston, Reading, England, RG7 4PG
Tel: 0118 408 0811
Email: info@vanguardroof.co.uk